IP PBX Articles

Many of those out there are considering the best way to go, PBX versus VoIP.

The single biggest advantage of an IP PBX is for businesses with multiple locations.

The primary intent of a PBX is to route incoming calls to the appropriate extension within the office and to share a group of phone or "trunk" lines between extensions. When an outside call is required, an access number is dialed (example "9") to access an outside trunk line. The PBX then transfers the call to the phone company's Central Office. The telephone company then forwards the call to the desired number in the outside world. Over time, PBXs have become far more sophisticated. Many facilities and functions have been added to create a centralized communication hub. These services include automated attendant greetings, recorded messages, interactive voice response, connection to voice mail, automated call distribution, call forwarding, wireless services, conference calling and many more.