Skype versus Yahoo
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Word Count: 550
With the influx of complaints
regarding Skype’s fall from grace, Danny Wirken measures up the top competitor
and internet giant Yahoo!’s news internet telephony service.
Cheaper, faster,
better quality, better customer service and a brand you can trust. These are the
things Yahoo! want you take away from any of their promotional material for the
new Yahoo! voice VoIP service.
The weird and wonderful continues to
dominate the Skype debate. A recent complaint published on a blog from a Skype
user illustrates the issue at the heart of Skype’s fall from grace
well:
“I recharged my account and then couldn’t use it. When I emailed
support I got a response four days later saying that my account was not over 3
months old. Yet I am. Giving them the benefit of the doubt, I asked Skype
customer service to recheck. They then said it was because I have under 5 euros
in my account. Yet I had over 5 euros. At that point I gave up.”
It’s
hard to blame the customer support staff though – with the daily torrent of
complaints they are no doubt having to deal with the blame and responsibility
falls squarely in the lap of Ebay who now own Skype. Yahoo! aims to offer a more
competitive service.
The published list of prices are now available on
the Yahoo! site and it’s plain for all to see who will eventually be leading on
price for national and international calls.
Yahoo! certainly has the
market – the users of its chat software are a rival market for Skype’s
exclusively VoIP based service. By adding value to the service Yahoo! can
already offer their users, they are making a far smaller step than Skype or any
other company seeking to offer competition in this fast paced
market.
With MSN and AOL also entering the fray, Yahoo! is keen to gain
immediate respect as the new internet telephony Mecca. There is essentially no
difference between Yahoo!’s business model and Skype’s business model except
that Yahoo! bundles many services into one piece of software.
Customers
are predicted to trust Yahoo! with their personal details and payment
information more readily than Skype who already has a poor history of random
charges, incorrect charges and general customer service problems that have had
the user base up in arms for several months now.
Yahoo! claim that their
top priority is to provide the best communications service possible by blending
the VoIP into other services such as mobile communications and search. It is
this kind of integration that holds the key to the future marketplace – but is
it one which Skype can easily keep up with? They have no instantly recognisable
equivalence to the broad network of services on offer from Yahoo! and this is a
fact that customers will be aware of.
If you’re fed up with the problems
permeating the world of Skype right now then I strongly suggest you check out
Yahoo!’s offering. You might just be thankful that you did. There are many more
competitors on the books however – pushing prices down across the
industry.
/voip-service-providers/compare-voip-providers/skype-versus-yahoo1.html
About the Author
Laura Johnson
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